Terms of Service
Last updated: 29 October 2026
1. About us
This website is run by Ballistol Oil Ltd, trading as Ballistol UK, a company registered in England and Wales (company number 12315388). Our registered office is c/o Dunn & Ellis, St Davids Building, Lombard Street, Porthmadog, Gwynedd LL49 9AP. You can contact us at sales@ballistol.co.uk or on +44 (0) 7817 267314.
These terms apply when you buy from ballistol.co.uk as a consumer. Business and trade orders are covered by our trade terms.
2. Your order
When you place an order you will receive an email acknowledging it. That email is not acceptance. The contract between us is formed when we email to confirm your order has been dispatched. We may decline an order, for example if an item is out of stock or a price is clearly wrong. If we do, we will tell you and refund anything you have paid.
3. Prices and payment
Prices are in pounds sterling and include VAT. Delivery charges are shown at checkout before you pay. If we find an obvious pricing error after you order, we will contact you and you can either go ahead at the correct price or cancel for a full refund.
4. Delivery
Delivery options, costs and dispatch times are set out in our shipping policy. Some products are aerosols, which carriers treat as restricted goods, so not every delivery service is available for every order. The goods are your responsibility once they are delivered to the address you gave us.
5. Cancelling and returns
You have the right to cancel within 14 days of receiving your goods. How to do this, and what happens with faulty items, is explained in our returns policy.
6. Your legal rights
We must supply goods that are as described, fit for purpose and of satisfactory quality. Nothing in these terms affects your rights under the Consumer Rights Act 2015 or other consumer protection law. Citizens Advice can explain your rights if you are unsure.
7. Using our products
Always read and follow the label. Safety data sheets are available in our technical data library. The guides on this website are general advice; if you are unsure whether a product suits a particular item, test it on a hidden area first or ask us.
8. Our liability to you
If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of that breach. We are not responsible for loss that was not foreseeable when the contract was made, or for business losses, as our products are sold for private use through this website.
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded or limited by law.
9. Using this website
The text, images and design of this website belong to us or our licensors. You may view and print pages for your own use, but you may not copy, scrape or republish content without our written permission. We try to keep information accurate and up to date but cannot guarantee the website will always be available or error-free.
10. Your personal information
We use your personal information as described in our privacy policy.
11. Changes to these terms
We may update these terms from time to time. The version that applies to your order is the one shown on this page when you placed it.
12. Law and disputes
These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts where you live. If you have a complaint, please contact us first so we can try to put things right.
