Order Tracking

Finding your order details

Your order number is in the confirmation email we send when you place an order. It starts with a hash, for example #1234. Use the same email address you entered at checkout.

What each status means

• Order received: we have your order and payment, and it is waiting to be picked.
• Dispatched: your parcel has left us. You will get a dispatch email with the courier and a tracking link.
• Delivered: the courier has marked it as delivered. If you cannot find it, check with neighbours or any safe place you gave, then contact us.

Aerosols and delivery

Many Ballistol products are aerosols, which couriers carry under dangerous goods rules. That can limit the delivery options for some addresses, so the tracking link from the courier is the most accurate guide once your parcel is on its way.

Need help with an order?

Call +44 (0) 7817 267314 or email sales@ballistol.co.uk with your order number. For damaged or faulty items, see reporting a defective product, for delivery details, our shipping policy, and for anything else, the contact page.