Returns
This policy covers orders placed on ballistol.co.uk by consumers. It does not affect your statutory rights.
Changing your mind
You can cancel your order for any reason within 14 days of the day you receive it. If your order arrives in more than one parcel, the 14 days run from the day the last item arrives.
To cancel, email sales@ballistol.co.uk with your name and order number. We will reply with the returns address. You then have a further 14 days to send the items back.
- You pay the cost of returning items unless they are faulty or we sent the wrong thing.
- We refund the price of the items and the standard delivery charge you paid. If you chose a faster delivery option, we refund the standard rate only.
- We refund you within 14 days of receiving the items back, or of you showing proof that you have sent them, whichever is sooner. Refunds go back to your original payment method.
- You can open and inspect items as you would in a shop. If an item has been used beyond that, we may reduce the refund to reflect its lower value.
Sealed products for use on the skin, such as Neo Ballistol and Stingfree, cannot be returned once the seal is broken, for hygiene reasons.
Sending aerosols back
Many of our products are aerosols, which count as restricted items in the post. Royal Mail accepts them for UK delivery within its limits, but tell the counter staff what you are sending. Pack items upright and tape the caps on.
Faulty or damaged items
If an item arrives damaged, leaks or is faulty, email us with your order number and a photo. Under the Consumer Rights Act 2015:
- Within 30 days of delivery you can reject a faulty item for a full refund.
- After 30 days and up to six months, we will repair or replace it first. If that is not possible or does not fix the problem, you are entitled to a refund.
- We pay the cost of returning faulty or wrongly sent items.
You can also use our defective product form.
Trade orders
Orders placed by businesses are covered by our trade terms rather than this policy.
Contact
Ballistol Oil Ltd, trading as Ballistol UK. Email sales@ballistol.co.uk or call +44 (0) 7817 267314.
Last updated: 29 October 2026
