Privacy Policy

Last updated: 29 October 2026

This policy explains how Ballistol Oil Ltd, trading as Ballistol UK, collects and uses personal information when you visit ballistol.co.uk, buy from us, sign up for emails or contact us.

Who we are

Ballistol Oil Ltd is the controller of your personal information. We are registered in England and Wales (company number 12315388), registered office c/o Dunn & Ellis, St Davids Building, Lombard Street, Porthmadog, Gwynedd LL49 9AP. For anything about your data, email sales@ballistol.co.uk.

What we collect

  • Orders: name, delivery and billing address, email, phone number and what you bought. Card details are handled by our payment providers; we never see your full card number.
  • Account and email sign-ups: your email address, marketing preferences and, if you create an account, your login details and order history.
  • Messages: anything you send us by email, phone, live chat or our forms, including product enquiries and reports of faulty goods.
  • Website use: device and browser details, IP address, pages viewed and how you arrived, collected through cookies and similar technology.
  • Competitions and job applications: the details you give us when you enter or apply.

Why we use it and our lawful basis

  • To take payment, deliver your order, handle returns and keep you updated: performance of a contract.
  • To keep accounting and tax records: legal obligation.
  • To prevent fraud, keep the website secure, answer enquiries and improve our products and site: legitimate interests.
  • To email existing customers about similar products, with an unsubscribe link in every email: legitimate interests, as allowed under the Privacy and Electronic Communications Regulations.
  • To send marketing to people who have not bought from us, and to use analytics and advertising cookies: consent, which you can withdraw at any time.

Who we share it with

We only share what each provider needs to do its job:

  • Shopify, which runs our online shop and email marketing.
  • Payment providers, to process and protect payments.
  • Royal Mail and other couriers, to deliver your order.
  • Microsoft, which hosts our email.
  • Google, for website analytics, where you have consented.
  • Our accountants, and police, regulators or courts where the law requires it.

We do not sell your personal information.

International transfers

Some of these providers store or process data outside the UK, including in the EU, Canada and the United States. Where they do, the transfer is covered by UK adequacy regulations or by contract terms approved under UK law, such as the International Data Transfer Addendum.

How long we keep it

  • Order and payment records: six years from the end of the financial year, as required for tax.
  • Marketing preferences: until you unsubscribe, after which we keep only enough to make sure we do not email you again.
  • Enquiries and complaints: two years after we last hear from you.
  • Competition entries: six months after the winner is announced.
  • Job applications: six months after the role is filled, unless you join us.

Cookies

Some cookies are needed for the shop to work, such as those that remember your basket and keep checkout secure. Analytics and advertising cookies are only set if you accept them in our cookie banner. You can change your choice at any time through the banner or your browser settings.

Your rights

You have the right to:

  • get a copy of the information we hold about you;
  • have it corrected if it is wrong;
  • have it deleted, unless we must keep it by law;
  • restrict or object to how we use it, including an absolute right to stop direct marketing;
  • receive it in a portable format;
  • withdraw consent at any time.

Email sales@ballistol.co.uk to use any of these rights. We will reply within one month.

Children

Our shop is not aimed at children and we do not knowingly collect information from anyone under 18.

Complaints

If you are unhappy with how we have handled your data, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes

We will update this policy when our practices change. The date at the top shows when it was last revised.